Privacy Policy

We use your personal data for the following purposes:

• ✓Service Delivery: To process repairs, sales, trade-ins, and other services you request
• ✓Communication: To contact you about your service status, appointments, and follow-ups
• ✓Payment Processing: To process payments and prevent fraud
• ✓Customer Support: To respond to your inquiries and provide assistance
• ✓Marketing: To send you promotional offers and updates (only with your consent)
• ✓Legal Compliance: To comply with Kenyan laws and regulations

We do not sell, rent, or trade your personal information to third parties. We may share your data only in the following circumstances:

• ✓Service Providers: With trusted third-party service providers who assist us in operating our business (payment processors, delivery services, IT support)
• ✓Legal Requirements: When required by Kenyan law or to protect our rights, property, or safety
• ✓Business Transfers: In connection with a merger, acquisition, or sale of assets
• ✓With Your Consent: When you explicitly authorize us to share your information

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• ✓Secure storage of physical records in locked cabinets
• ✓Encrypted digital storage and transmission
• ✓Limited access to personal data on a need-to-know basis
• ✓Regular security assessments and staff training

While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but we are committed to promptly notifying you of any data breach as required by law.

Under the Kenya Data Protection Act, 2019, you have the following rights regarding your personal data:

• ✓Right to Access: Request a copy of the personal data we hold about you
• ✓Right to Correction: Request correction of inaccurate or incomplete data
• ✓Right to Deletion: Request deletion of your personal data (subject to legal obligations)
• ✓Right to Object: Object to processing of your data for direct marketing
• ✓Right to Data Portability: Request transfer of your data to another service provider
• ✓Right to Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 30 days as required by law.

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Specific retention periods include:

• ✓Repair Records: Retained for 2 years after service completion for warranty and legal purposes
• ✓Sales Records: Retained for 7 years to comply with Kenyan tax regulations
• ✓Marketing Data: Retained until you withdraw consent or request deletion

Our services are not directed to children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.